Order payment

Payment methods

What to offer buyers at checkout is set under Settings → Store and delivery → Payment methods:

• Cash on delivery — the buyer pays at the post office on pickup.
• Full prepayment — 100% upfront.
• Partial prepayment — a fixed amount upfront (you enter it there too), the rest cash on delivery. If the order costs the same or less, the buyer sees this option as unavailable: such a prepayment would be the full payment.

Pay by card online appears for buyers automatically as soon as Monobank, LiqPay or WayForPay is connected.

Full and partial prepayment also go through the bank: the buyer pays an invoice for the full amount or for the prepayment. Don't turn them on without a bank connected — the buyer won't be able to pay.

Own terms for a delivery service

The store's payment methods and prepayment amount apply to every delivery service. If a service should work differently — for example, Nova Poshta with a 100 UAH prepayment and Ukrposhta without cash on delivery — set it under Settings → Payments → Payment by delivery service:

1. Turn on “Own terms” next to the service (Nova Poshta, Ukrposhta or Meest).
2. Tick the payment methods this service accepts.
3. For partial prepayment you can enter the service's own amount; an empty field uses the store's.

Buyers see all your payment methods, but once they pick a service, the ones it doesn't accept become unavailable, with the reason. Pickup and courier always use the store's terms.

The service's prepayment amount goes both into the buyer's invoice and into the waybill's cash-on-delivery amount — they won't drift apart.

Connecting Monobank

Online payment currently works through Monobank — money goes straight to your account; Poleso doesn't hold it and takes no percentage of sales. The bank charges its acquiring fee on its own terms.

1. Get an integration token in your Monobank business account (internet acquiring).
2. Settings → Payments → “Enable payments via Monobank”, paste the token into “Integration token (X-Token)” and click “Save”.

The token is stored encrypted. To replace it, enter a new one; an empty field keeps the current one.

Invoices are issued in the store's currency.

Connecting WayForPay

1. In your WayForPay account, switch to merchant mode (the basket button at the top left) and create a store — domain poleso.com or your storefront address.
2. Open the store, “Merchant details” block: copy the Merchant login and Merchant Secret Key.
3. Settings → Payments → WayForPay — paste both, turn it on and click “Save”. The dashboard checks the keys with WayForPay.

While WayForPay reviews your store, it works in test mode only. As with LiqPay, one bank is on at a time.

Connecting LiqPay (PrivatBank)

If your business account is with PrivatBank, you can take online payments through LiqPay — also straight to your account.

1. Register your store in your LiqPay account and pass the business check.
2. In your LiqPay account, API section, copy the public and private keys.
3. Settings → Payments → LiqPay (PrivatBank) — paste both keys, tick “Enable payments via LiqPay” and click “Save”. The dashboard checks the keys with LiqPay.

One bank is on at a time. Turning LiqPay on turns Monobank off and vice versa — the buyer doesn't choose. Invoices issued before switching are still credited if paid.

How LiqPay differs: an issued payment link can't be cancelled — it stays valid for 96 hours. If the buyer pays it after the order switched to cash on delivery, the payment is recorded and you get a notification to change the COD amount on the waybill.

How a buyer pays by card

1. After “Confirm order”, the buyer goes to the Monobank page: card, Apple Pay or Google Pay.
2. After paying, they return to their order page.
3. When the bank confirms the payment, the order is marked paid, stock is taken, and you get a “paid order” notification.

Until payment arrives, the order holds the items for an hour. From the Plus plan, a buyer who placed an order with online payment gets “Payment received” in the chat right after paying.

Payment reminders (Plus)

Settings → Automations → Reminders about unpaid orders. If a buyer placed an order with online payment but didn't pay, the dashboard gently reminds them in the chat the order came from — at 9:00, 16:00 or 20:30. One reminder per order, never late in the evening.

If the item is already gone, the reminder is not sent — you get a notification that you need to write to the buyer yourself.

Every invoice lives for 96 hours — so a reminded buyer has time to pay.

Resending the link

The buyer lost the link or the invoice expired — on the order page, in the “•••” → “Payment link” menu:

• if the invoice is still valid, the dashboard copies the same link;
• if not, it creates a new one and copies it;
• “Send payment link” — straight to the conversation with the buyer.

The dashboard won't create a second link while the buyer is paying or the bank isn't responding — so nobody pays twice. If the money has already arrived, it says so and marks the order paid.

The buyer's order page shows a “Pay for the order” button by itself and replaces a failed invoice — often it's enough to send the buyer a link to it.

Marking payment by hand

The buyer paid by card transfer, business invoice or cash — mark it yourself. Tap the payment badge on the order card or order page (“Change payment”):

• Paid in full — the buyer paid the whole amount;
• Partly paid — enter the amount; the dashboard collects the rest as cash on delivery;
• Not paid — remove the payment mark.

For “paid”, choose how the buyer paid: card transfer, business invoice, cash or other.

Worth knowing:

• marking “paid” takes the items off stock if they haven't been taken yet;
• marking “paid” or switching to cash on delivery cancels the Monobank link (a LiqPay link stays valid until it expires) given to the buyer earlier, so it can't be paid a second time. The same happens when you create a cash-on-delivery waybill for an unpaid order;
• if the buyer still managed to pay through the old link, the payment is recorded and you get a notification with the waybill number where the cash-on-delivery amount needs lowering;
• “Not paid” does not return items to stock — cancel the order for that. An order that was cash on delivery becomes cash on delivery again;
• if a waybill already exists and the payment method changed, the dashboard reminds you to change the COD amount with the carrier — it doesn't rewrite the waybill itself;
• marking a payment lifts the waybill block for prepaid orders (see Nova Poshta);
• every change goes into the order's “Payment history”: “Paid via the bank”, “Payment set when placing the order” or “Changed manually” — with the name of whoever changed it.

If two people on the team change the payment at once (or a bank payment just arrived), the second sees that the payment has just changed, with the fresh state — nothing is overwritten silently.

Refunds

If you refund a buyer through Monobank, the dashboard handles it: the order becomes unpaid and goes back to work, and your store's Telegram bot gets a notification. Items are not returned to stock — the parcel may already be on its way, so you decide whether to cancel the order. Orders already marked shipped or completed aren't affected by a refund.

If payment fails

If the bank is unavailable and the invoice wasn't created, the buyer does not see “order received” — only an honest error. The order still exists: you'll get the usual notification about it and see it unpaid. Send the buyer a payment link once the bank is working.